Refunds & Exchanges
Extended Christmas return period: Items purchased from 01/12/2022 have an extended return period until 12/01/2023. Perfect for gift shopping!
We hope you love your Maximilian Equestrian products but we understand that you may change your mind. We accept refunds and exchanges for 14 days from receipt of the goods at your address.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (perfectly clean and brand new). It must also be in the original packaging, with all the tags still attached and folded carefully to avoid wrinkles. Unfortunately we can't accept returns if the product is extremely wrinkly or has accumulated dirt (for example dust, makeup or hairs).
For hygiene reasons, head wear and socks are non-returnable for a refund or an exchange. Gift cards are non-returnable either.
Sale items are exchangeable but not returnable.
If you would like to return or exchange an item, please email us on email@example.com
Please ship the items to the following address:
Maximilian Collection SL
Calle La Granja 6
28108 Alcobendas (Madrid - Spain)
The refund will be processed as soon as we receive and check the products. The refund only applies to the returned items. The original shipping costs won't be refunded and the purchaser will be responsible for paying for the return shipping costs.
Please email us on firstname.lastname@example.org if you have any questions.