Discounts are non-cumulative, which means that only one code may be used per order. If you want to use various personal vouchers or gift cards, please reach out to us directly beforehand.

If you forgot to add a discount code during checkout, please reach out to us directly during the following 24h after placing your order - our team will be able to help.

Discounts are non-cumulative, which means that codes won’t work on already discounted products.

We offer flat rate shipping costs depending on your delivery area. You can read all the information on our shipping page.

Our warehouse usually ships within 1-2 business days after the reception of your order. Please bear in mind that during special events, such as launches and sales, our warehouse team might need longer to process your order; if you need your order urgently, we recommend choosing Express Shipping at check-out.

Estimated transit times depend on your delivery area:

• Spain: 1-3 business days
• Europe: 3-5 business days
• Rest of the world: 4-6 business days

Please bear in mind that these are an estimate with standard service, and cannot account for punctual delays due to the normal operation of the carrier. We also offer Express Shipping worldwide for faster deliveries. The express service can be with either DHL or UPS, depending on the destination.

Orders shipped outside the EU may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates - this can affect both standard and express shipments.

All orders are shipped from our warehouse in Spain - this means that, for orders going outside the EU, your country may charge additional import duties to receive your package. Please bear in mind that this is completely outside our control and covering these fees will be the responsibility of the customer. Customs legislation can vary depending on the destination country, so we cannot predict which amount will be required, unfortunately; we recommend customers do their due diligence and contact their local administration if they require more information.

We are pleased to announce that all orders will now be shipped using DDP (Delivery Duty Paid) service starting from October 21, 2024. This means you won't incur any additional costs when shopping on our website from the UK. We will handle all import procedures and cover any related expenses. The price you see at checkout is the FINAL amount you will pay for your products - no hidden fees or taxes!

We can cancel or make changes to your order as long as it hasn’t been shipped yet - please reach out to us directly, as we will have to make any updates manually. Once an order is on the way, we cannot make any more changes.

Delivery addresses and contact details are automatically registered as provided by the customer during check-out. Please remember to give complete and correct information to ensure that your order gets delivered correctly, as these will be the details provided to the carrier as well. If the delivery fails due to incomplete or incorrect information, it will be the responsibility of the customer to cover any related costs.

Once your order is on the way, you will receive updates from the carrier about its progress - you will be able to access all available delivery options (like reschedule delivery date or delivery to a pick-up point) through them.

Delivery of an order can fail due to a number of causes outside ours or the carrier’s control:

• Incomplete/incorrect delivery address
• Customer not available after all delivery attempts are made
• Failure to collect a package from a pick-up point
• Unable to contact customer to finalize import proceedings
• Customer rejects the delivery

Please bear in mind that fixed fees will apply to packages returned to us for the reasons mentioned above and will be deducted from the final refund. These fees are intended to cover the additional costs of return shipping, packaging, and handling:

• Spain: 10€
• EU: 20€
• Rest of the World: 40€

We accept return and exchange requests during the following 14 days after the reception of your order. You will find all the information and the link to our online returns platform to register your request on our returns policy

We offer return labels at a flat rate through our online returns platform. You will be able to find all the information on our returns policy. If you wish to send a package back by your own means instead, please reach out to us directly beforehand so we can register and confirm your request (only available for EU customers).

We try to pack each order carefully, but mistakes can happen! If your order was not fulfilled according to the products you selected during check-out, please reach out to us directly detailing your order number and pictures of the incorrect product you have received - our team will be able to help you, no problem.

We stand by the quality of our products, but due to the nature of production there may be a small number of units that present some kind of manufacturing defect. If you receive a product with such a problem, please reach out to us directly detailing your order number, a brief description of the issue, and pictures where we can see the state of the garment - our team will be able to register your claim for evaluation.

Shipping issues are unfortunate, but we will do our best to help. Please reach out directly both to us and your local branch of the carrier - we will be able to request more details and open a claim if necessary.