Europe Group 1: Spain, Germany, Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland

• Shipping: 4,90 EUR
• Free Shipping on orders over 100 EUR

Europe Group 2: Croatia, Gibraltar, Greece, Isle of Man, Malta

• Shipping: 7,90 EUR
• Free Shipping on orders over 150 EUR

United Kingdom - Taxes and duties covered by us

• Shipping: 5 GBP
• Free Shipping on orders over 100 GBP

United States - Taxes and duties covered by us

• Shipping for orders under 80 USD: 30 USD
• Shipping for orders between 80 USD and 150 USD: 15 USD
• Free Shipping on orders over 150 USD

Canada

• Shipping: 14 CAD
• Free Shipping on orders over 250 CAD

Australia

• Shipping: 14 AUD
• Free Shipping on orders over 300 AUD

Rest of the World

• Shipping: 9,90 EUR
• Free Shipping on orders over 200 EUR

• Shipping for orders under 80 USD: 30 USD
• Shipping for orders between 80 USD and 150 USD: 15 USD
• Free Shipping on orders over 150 USD

All orders to the US are shipped using DDP (Delivery Duties Paid), which means customers won't have to pay any taxes or duties - we will handle all import procedures and cover any related expenses. The price you see at checkout is the final amount you will pay for your products.

We accept return and exchange requests during the following 14 days after the reception of your order (exchanges are free). You will find all the information and the link to our online returns platform to register your request on our returns policy.

• Shipping: 5 GBP
• Free Shipping on orders over 100 GBP

All orders to the UK are shipped using DDP (Delivery Duties Paid), which means customers won't have to pay any taxes or duties - we will handle all import procedures and cover any related expenses. The price you see at checkout is the final amount you will pay for your products.

We accept return and exchange requests during the following 14 days after the reception of your order (exchanges are free). You will find all the information and the link to our online returns platform to register your request on our returns policy.

Our warehouse usually ships within 1-2 business days after the reception of your order. Please bear in mind that during special events, such as launches and sales, our warehouse team might need longer to process your order; if you need your order urgently, we recommend choosing Express Shipping at check-out.

Estimated transit times depend on your delivery area:

• Spain: 1-3 business days
• Europe: 3-5 business days
• Rest of the world: 4-6 business days

Please bear in mind that these are an estimate with standard service, and cannot account for punctual delays due to the normal operation of the carrier. We also offer Express Shipping worldwide for faster deliveries. The express service can be with either DHL or UPS, depending on the destination.

Orders shipped outside the EU may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates - this can affect both standard and express shipments.

We use tracked shipping for all our shipments, so you always know where your package is.

The carrier will attempt the delivery at the address specified by the customer, but please bear in mind that if this cannot be completed the package may be derived to a pick-up point for customer collection. This is part of the normal procedure of the carriers, which doesn't guarantee home delivery.

Once your order is on the way, you will receive updates from the carrier about its progress - you will be able to access all available delivery options (like reschedule delivery date or delivery to a pick-up point) through them. Please follow the instructions provided in these notifications to register any changes, as we cannot make any updates ourselves once a package is in transit.

At the moment we cannot ship orders to PO boxes, due to restriction from the carriers. Please use a different shipping address for your purchase.

All orders are shipped from our warehouse in Spain - this means that, for orders going outside the EU, your country may charge additional import duties to receive your package. Please bear in mind that this is completely outside our control and covering these fees will be the responsibility of the customer. Customs legislation can vary depending on the destination country, so we cannot predict which amount will be required, unfortunately; we recommend customers do their due diligence and contact their local administration if they require more information.

Delivery of an order can fail due to a number of causes outside ours or the carrier’s control:

• Incomplete/incorrect delivery address
• Customer not available after all delivery attempts are made
• Failure to collect a package from a pick-up point
• Unable to contact customer to finalize import proceedings
• Customer rejects the delivery

Please bear in mind that fixed fees will apply to packages returned to us for the reasons mentioned above and will be deducted from the final refund. These fees are intended to cover the additional costs of return shipping, packaging, and handling:

• Spain: 10€
• EU: 20€
• Rest of the World: 40€