SHIPPING COSTS

Germany, Spain

• Shipping: 4,90 EUR
• Free Shipping on orders over 100 EUR

European Union, Switzerland, Norway

• Shipping: 7,90 EUR
• Free Shipping on orders over 200 EUR

United Kingdom

• Shipping: 7 GBP
• Free Shipping on orders over 200 GBP

United States

• Shipping: 9 USD
• Free Shipping on orders over 200 USD

Australia

• Shipping: 19 AUD
• Free Shipping on orders over 350 AUD

Canada

• Shipping: 15 CAD
• Free Shipping on orders over 300 CAD

Rest of the World

• Shipping: 9,90 EUR
• Free Shipping on orders over 200 EUR

We use tracked shipping for all our shipments so you always know where your package is. We also offer Express shipping worldwide. Express price will be calculated during the check-out process.

All parcels are shipped from our warehouse in Spain. If your address is outside the European Union, your country might charge additional import duties. This is completely outside our control.

Exciting news for our UK customers! We are pleased to announce that all orders will now be shipped using DDP (Delivery Duty Paid) service starting from October 21, 2024. This means you won't incur any additional costs when shopping on our website from the UK. We will handle all import procedures and cover any related expenses. The price you see at checkout is the FINAL amount you will pay for your products - no hidden fees or taxes!

Please bear in mind that during special events, such as launches and sales, our warehouse team might need longer to process your order. You will be notified with the tracking number as soon as we ship your package. If you need your order urgently, we recommend choosing Express Shipping at check-out.

At the moment we cannot ship orders to PO boxes. Please use a different shipping address for your purchase.

RETURNS & EXCHANGES

We hope you love your Maximilian Equestrian products but we understand that you may change your mind. We accept refunds and exchanges for 14 days from receipt of the goods at your address. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (perfectly clean and brand new). It must also be in the original packaging, with all the tags still attached and folded carefully to avoid wrinkles. Please be advised that if the returned items are received extremely wrinkly or with stains/dirt (for example makeup, hairs or dust), we won't be able to process your return. In cases where the stains are easily removable, a cleaning fee of 10€ will be deducted from your refund.

For hygiene reasons, head wear and socks are non-returnable for a refund or an exchange. Gift cards and gift bags are non-returnable either.

NEW: FREE EXCHANGES! All customers can now exchange their products at no cost. We will cover all expenses.

Please click here to proceed with your exchange or return. You will have to enter your order number and email address (the one used to place the order). Once we receive your returned package, please allow up to 10 days for us to process it and ship your new item or issue a refund, depending on your request.

For returns, please note the following fixed return shipping costs:

European Union

• Spain 5 EUR
  • Balearic Islands 9 EUR
  • Canary Islands 14 EUR
• Germany 5 EUR
• Portugal 8 EUR
• Other EU Countries 9 EUR

Non-EU Countries

• United States 9 USD
• United Kingdom 9 GBP
• Other non-EU countries 14 EUR

Refunds apply only to the returned items. Original shipping costs are non-refundable, and the purchaser is responsible for covering the return shipping costs. Please bear in mind that if your order qualified for free shipping but is later returned in full, the original shipping costs will be deducted from your refund, as the total value of the order no longer meets the minimum requirement for free shipping.

Don’t hesitate to reach out to our customer service team if you have any questions:

Email: hey@maximilianequestrian.com

WhatsApp: +34 676 840 245