Shipping

All orders are shipped from our warehouse in Spain - this means that, for orders going outside the EU, your country may charge additional import duties to receive your package. Please bear in mind that this is completely outside our control and covering these fees will be the responsibility of the customer. Customs legislation can vary depending on the destination country, so we cannot predict which amount will be required, unfortunately; we recommend customers do their due diligence and contact their local administration if they require more information.

Our warehouse usually ships within 1-2 business days after the reception of your order. Please bear in mind that during special events, such as launches and sales, our warehouse team might need longer to process your order; if you need your order urgently, we recommend choosing Express Shipping at check-out.

We use tracked shipping for all our shipments, so you always know where your package is.

The carrier will attempt the delivery at the address specified by the customer, but please bear in mind that if this cannot be completed the package may be derived to a pick-up point for customer collection. This is part of the normal procedure of the carriers, which doesn't guarantee home delivery.

Once your order is on the way, you will receive updates from the carrier about its progress - you will be able to access all available delivery options (like reschedule delivery date or delivery to a pick-up point) through them. Please follow the instructions provided in these notifications to register any changes, as we cannot make any updates ourselves once a package is in transit.

At the moment we cannot ship orders to PO boxes, due to restriction from the carriers. Please use a different shipping address for your purchase.

Delivery of an order can fail due to a number of causes outside ours or the carrier’s control:

• Incomplete/incorrect delivery address
• Customer not available after all delivery attempts are made
• Failure to collect a package from a pick-up point
• Unable to contact customer to finalize import proceedings
• Customer rejects the delivery

Please bear in mind that certain fees will apply to packages returned to us for the reasons mentioned above and will be deducted from the final refund. These fees are intended to cover the additional costs of return shipping, packaging, and handling:

• Spain: 10€
• EU: 20€
• Rest of the World: all generated costs (full shipping + import duties)

Due to the current geopolitical situation affecting air traffic and logistics operations in the region, we are temporarily unable to ship orders to Israel and Iraq. As a result, these countries are currently unavailable for selection at checkout.

We are closely monitoring the situation and will resume shipping to these destinations as soon as air traffic and transport operations return to normal.

We sincerely appreciate your understanding and patience.