Refunds & Exchanges
We hope you love your Maximilian Equestrian products but we understand that you may change your mind. We accept refunds and exchanges for 14 days from receipt of the goods at your address.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (perfectly clean and brand new). It must also be in the original packaging, with all the tags still attached and folded carefully to avoid wrinkles. Unfortunately we can't accept returns if the product is extremely wrinkly or has accumulated dirt (for example dust, makeup or hairs).
For hygiene reasons, head wear and socks are non-returnable for a refund or an exchange. Gift cards and gift bags are non-returnable either.
Please click here to proceed with your exchange/return. You will have to enter your order number and email address (the one used to place the order).
We now offer return labels. See our fixed return rates below:
- Spain 5€ (Canary and Balearic Islands 7€)
- Portugal 8€
- EU Countries 12€
Non-EU Countries 35€ (Import duties/taxes included)
- You won’t have to pay any additional costs
The refund only applies to the returned items. The original shipping costs won't be refunded and the purchaser will be responsible for paying for the return shipping costs.
Don’t hesitate to reach out to our customer service team if you have any questions:
WhatsApp: +34 676 840 245