Extended Christmas Returns/Exchanges: All orders placed between 14/11/24 and 31/12/24 will have an extended return and exchange period until 08/01/25 or the standard 14 days, whichever is longer.

We hope you love your Maximilian Equestrian products but we understand that you may change your mind. We accept refunds and exchanges for 14 days from receipt of the goods at your address. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (perfectly clean and brand new). It must also be in the original packaging, with all the tags still attached and folded carefully to avoid wrinkles. Please be advised that if the returned items are received extremely wrinkly or with stains/dirt (for example makeup, hairs or dust), we won't be able to process your return. In cases where the stains are easily removable, a cleaning fee of 10€ will be deducted from your refund.

For hygiene reasons, head wear and socks are non-returnable for a refund or an exchange. Gift cards and gift bags are non-returnable either.

Please click here to proceed with your exchange/return. You will have to enter your order number and email address (the one used to place the order).

We now offer return labels. See our fixed return rates below:

• Spain 5€
• Balearic Islands 9€
• Canary Islands 14€
• Portugal 8€
• EU Countries 12€
• Non-EU Countries 39€ (Import duties/taxes included)
  • You won’t have to pay any additional costs

The refund only applies to the returned items. The original shipping costs won't be refunded and the purchaser will be responsible for paying for the return shipping costs.

Don’t hesitate to reach out to our customer service team if you have any questions:

Email: hey@maximilianequestrian.com

WhatsApp: +34 676 840 245